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SUMMER SALE ENDING SOON

    Return Policy

    Return Policy

    Return & Exchange Policy:
    Scroll down for international return instructions.
    Your return or exchange must meet the following criteria:
        • The item(s) must be in brand new, unused condition, with all tags attached and the original packaging included. Apparel must be in unwashed and unworn condition.
        • There can be no pet hair, glitter, stains, odors, or other product damage.
        • Returns and exchanges must be initiated within 30 days of the purchase date.
        • Products must be received at Oriana-Products facility within 30 days of return authorization.  
        • If you received your items as a gift, we gladly accept Gift Exchanges with valid proof of purchase from Oriana Products.com
        • To start a return, you can contact us at info@oriana-products.com. OR https://tinyurl.com/StartReturn  

        • If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
    • Please note that all purchases on "sale or discounted items" are final Returns on these items are not accepted.
    • Qualified exchanges will be processed free of charge, except for original shipping costs.
    • Returns for refund to the original payment method will incur a small return shipping charge.
    • Shipping costs associated with the original order are non-refundable and all returns and exchanges are less any shipping cost paid on the original order.
    • We must receive the return product in our hands before a refund is processed.
    International Returns & Exchanges:
    Please contact us directly to receive detailed international return instructions and a return authorization number.
    Product Issue:
    If you believe there is an issue with your product, contact our Customer Service team for assistance. Please include your order number, a description of the problem, and a picture of the issue to help us better assist you.
    Still Need Help?
    Reach out to our awesome Customer Service team for support!
    Email:  info.oriana.products@gmail.com